This Service Booking Policy governs the complete lifecycle of home service bookings on Gletra Local Services — from search and booking through provider assignment, in-home service delivery, payment, rating, and dispute resolution. It applies to customers booking services and to verified service providers accepting bookings.
Gletra connects customers with independent service professionals including electricians, plumbers, carpenters, cleaning specialists, and appliance repair technicians. Gletra is a platform intermediary and not the employer of service providers. Providers set availability, service areas, and pricing within platform guidelines.
Bookings may be coordinated through Gletra Chat and voice/video calls for pre-service consultation. All payments for platform bookings must flow through Gletra's approved payment system to maintain customer protection and provider payout guarantees.
By booking or accepting a service on Gletra, you agree to this policy alongside Home Service Terms, Cancellation Policy, and Customer Protection Policy.
| Category | Examples | Typical Duration |
|---|
| Electrical | Wiring, switch repair, fan installation, MCB replacement | 1–4 hours |
| Plumbing | Leak repair, tap replacement, drainage, geyser install | 1–3 hours |
| Carpentry | Furniture assembly, door repair, shelf installation | 2–6 hours |
| Cleaning | Deep cleaning, sofa cleaning, bathroom sanitization | 2–5 hours |
| Appliance Repair | AC, washing machine, refrigerator, microwave repair | 1–3 hours |
Service availability varies by city. Check gletra.com/services for coverage in your area.
- Select service category and describe the issue or requirement
- Choose preferred date and time slot from available provider schedules
- Review estimated price range and confirm booking with payment authorization
- Receive instant confirmation; provider details shared 2 hours before appointment
- Provider arrives, assesses scope, confirms final price before work begins
- Mark service complete in app and rate the provider after job completion
Estimate vs. Final Price
Booking screen shows an estimated price range based on service type and description. Provider confirms final price after on-site inspection. Additional parts, materials, or extended labor require customer approval before proceeding.
Payment Options
- Full prepayment at booking (preferred; unlocks Gletra Guarantee)
- Partial prepayment with balance on completion via Gletra app
- Gletra Wallet, UPI, cards accepted; cash only where explicitly indicated
Providers are assigned based on proximity, availability, rating, and skill match. Customers may view provider profile, ratings, and verified credentials before appointment.
Pre-service communication via Gletra Chat and calls is encouraged for sharing access instructions, parking details, and scope clarification. Do not share payment credentials or move communication off-platform.
| Action | Timing | Fee / Refund |
|---|
| Customer cancellation | >24 hours before | Full refund |
| Customer cancellation | 12–24 hours before | 25% cancellation fee |
| Customer cancellation | <12 hours before | 50% cancellation fee |
| Customer no-show | Provider waits 30 min | No refund |
| Free reschedule | >12 hours before | One free per booking |
| Provider cancellation | Any time | Full refund + rebooking priority |
Customer marks "Service Complete" in app or auto-completion occurs 48 hours after scheduled end time if no dispute filed. Provider payout released T+1 after completion per Seller Withdrawal Policy.
Disputes filed within 24 hours of completion hold provider payout until resolution.
- Provide accurate address with landmarks and working phone number
- Ensure safe access to service area; secure pets
- Adult (18+) present during in-home services
- Disclose known hazards (electrical issues, asbestos, structural concerns)
- Approve additional charges before provider procures parts or extends scope
- Arrive within 15-minute window of scheduled time; notify delays via app
- Display Gletra provider ID and wear identification badge
- Provide upfront pricing before starting work
- Use professional tools and follow safety standards
- Clean work area and dispose of debris per customer agreement
- Do not solicit off-platform payment or future bookings bypassing Gletra
File service disputes within 7 days via My Bookings > Report Issue. Include photos, description, and chat records. Gletra mediates and may issue partial refunds, free re-service, or full refunds based on evidence.
Gletra offers recurring bookings for cleaning and maintenance services. Subscriptions auto-renew unless cancelled 48 hours before next scheduled visit. Subscription pricing locked for 3-month minimum term.
Frequently Asked Questions
Bookings available up to 30 days in advance. Same-day booking available until 2 hours before slot start time, subject to provider availability.
Providers must obtain your approval before proceeding at a higher price. You may cancel without penalty if you disagree with the revised quote. Prepaid amounts are refunded in full.
Yes. From My Bookings, tap "Book Again" on a past service or select "Preferred Provider" during booking if they serve your area and are available.
Standard booking prices cover labor only unless stated otherwise. Parts and materials are billed separately with your approval. Providers may procure parts or you may provide your own.
Report no-show via My Bookings after the 30-minute grace period. You receive full refund and priority rebooking. Repeat provider no-shows result in provider account suspension.
Yes. After marking service complete, you may add an optional tip via UPI or Gletra Wallet. 100% of tips go to the provider.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.